SUMMER RELAUNCH COMING SOON

FAQs

What payment methods do you accept?

We accept payment via credit card and paypal.

 

What are your shipping costs and delivery times?

 Destination Cost Delivery Time
Australia  AU $9.95  1-10 business days (contact us for a quote)
New Zealand * From AU $18.55  6+ Business days

Asia (Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand & Vietnam).

* From AU $22.00 6+ Business days
US & Canada * From AU $24  8+ Business days
Rest of Asia & the Pacific (Brunei Darussalam, Cambodia, Cook Islands, Fiji, French Polynesia, Lao Peoples Democratic Republic, Myanmar, Nauru, Nepal, New Caledonia, Pakistan, Papua New Guinea, Philippines, Samoa, Solomon Islands, Sri Lanka, Tonga & Vanuatu) * From AU $22.95  6+ Business days
UK & Ireland  * From AU $28.20  8+ Business days
Major Europe (France, Germany, Italy, Netherlands, Norway, Spain, Sweden & Switzerland). * From AU $29.30 8+ Business days
Rest of World (Arab Emirates, Argentina, Austria, Bahrain, Belgium, Brazil, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iran, Israel, Kenya, Kuwait, Macedonia, Malta, Mauritius, Mexico, Nigeria, Peru, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Slovenia, South Africa, Turkey& Ukraine).  * From AU $36.05 10+ Business days

 

* Price of postage calculated using 0-500g parcel.  

** Please allow up to 1 week for dispatch as we are mostly made to order.

 

How do I track my package?

You will receive a shipping confirmation once your order has been dispatched from our studio with tracking information. 

 

Can I return or exchange my item?

If for any reason you are unsatisfied with your item, we will happily accept it back within 30 days of your order purchase date.

Please note, all returned items must be in their original condition - unworn, unwashed and unused.

Return postage costs are the responsibility of the customer unless the item is faulty.

Any full priced items returned within 14 days of purchase are eligible for a refund.

All other returns made within 30 days of purchase will have the option to exchange. 

 

How do I return my item?

If you would like to return an item, please contact:  junglealley@gmail.com

In your email request please confirm:

* Your order number
* The product/s you are returning
* The reason for returning the product - eg. change of mind, change of size, faulty.
* What you are returning the product/s for: exchange or refund

Return postage costs are the responsibility of the customer (unless the item is faulty). Any additional duties and taxes assessed by International Customs when returning items from overseas are the responsibility of the customer.

We recommend shipping your package back via a traceable method for peace of mind and to retain your proof of postage until you have received confirmation that your return has been processed. We are not responsible for any lost or missing parcels.

Please allow 3 days from the time we receive your order back at our studio for your return or exchange to be processed. We will notify you via email once your return has been processed. 

 

What size am I?

We work off Australian sizing for our garments. 

For international conversions, please refer to our "Sizing Chart & EcoFabrics" section located on the left hand menu.

If you are unsure of your size or have any specific questions about sizing, please email us at junglealley@gmail.com

 

I am not familiar with hemp blend fabrics, how do I wash/care for my garment/s?

Our hemp/organic cotton garments wash and wear similar to a standard cotton tee (only way more comfortable!). Please refer to our detailed care labels inside each garment for instructions on washing, drying and ironing. 

For further information on our fabrics and post-wash care, feel free to check out our "Sizing Chart & EcoFabrics" section on the left hand menu. 

 

When will a style or size be restocked?

We don’t give assurance of when or if we are going to restock a particular size or stock. But we advise you to keep checking our website and social media for any updates.